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How to Check Your Tax Credits Award Notice Online?

Understanding Tax Credits and Their Significance

Tax credits in the UK, such as Working Tax Credit and Child Tax Credit, are vital benefits designed to support individuals and families by reducing their tax liabilities and providing extra income. These credits are tailored based on income levels, family size, and specific needs, making them an essential financial support for many.

How to Check Your Tax Credits Award Notice Online

The Transition to Online Management

The UK government, through HM Revenue and Customs (HMRC), has significantly advanced its digital services, making it easier for claimants to manage their tax credits online. This shift not only simplifies the process but also ensures greater accuracy and faster handling of personal tax situations.

Setting Up for Online Access

Before accessing your tax credits information online, you need to set up or use an existing Government Gateway account. This account is crucial for identity verification and securing access to your tax records. For new users, registering involves providing details such as your National Insurance number, a recent payslip, or other identifying information. Once set up, this account allows you to view and manage your tax credits conveniently.

Key Features of the Online Tax Credits Service

The online tax credits service provided by HMRC offers various functionalities:

  • Checking and renewing tax credits: You can view your current tax credits award, update your circumstances, or renew your claim all within the platform.

  • Reporting changes: It’s crucial to report any changes in your circumstances (like changes in income or family size) that might affect your tax credits. The online service makes this process straightforward and immediate.

  • Accessing award notices: Your tax credits award notice, which details the amount you're entitled to and the basis for the calculation, can be accessed directly through this service.

The Importance of the Award Notice (TC602)

The tax credits award notice, or TC602, is a critical document you receive annually detailing your tax credits entitlement. It reflects your circumstances and income reported to HMRC and outlines the tax credits amount allocated to you. Understanding this document is essential, as it affects your financial planning for the year.

Managing your tax credits online through the HMRC's digital services streamlines the process, making it more efficient and accessible. Setting up a Government Gateway account is the first step towards leveraging these online services, providing you with the tools to maintain your tax credits effectively. In the following sections, we'll explore detailed steps on how to access and interpret your tax credits award notice online, ensuring you are well-prepared to manage your benefits accurately and efficiently.

Step-by-Step Guide to Accessing Your Tax Credits Award Notice Online

Step 1: Sign In to Government Gateway

To begin accessing your tax credits award notice online, you must first log into the Government Gateway platform. If you haven't registered yet, you will need to create an account using your personal details, National Insurance number, and information from documents such as a UK passport or a driving license. Once registered, you can use your credentials to sign in.

Step 2: Navigate to the Tax Credits Section

After logging in, navigate to the tax credits section of the HMRC portal. This dedicated section allows you to view details about your tax credits, manage your claims, and access your TC602 award notice. The interface is designed to be user-friendly, guiding you through various tax credit management options.

Step 3: Accessing Your Tax Credits Award Notice (TC602)

Once in the tax credits section, you will find an option to 'Check your tax credits award notice.' This option directs you to a page where you can view and download your current and past award notices. The TC602 form is updated annually and provides a breakdown of your entitlement based on your income and circumstances.

Detailed Review of the Award Notice

Your tax credits award notice contains several crucial pieces of information:

  • Personal Details: Confirm that your personal details are correct.

  • Award Period: The notice will state the tax year for which the credits are awarded.

  • Breakdown of Payments: Details of how much you will receive and when these payments are scheduled.

  • Income Details: A summary of the income figures used to calculate your credits. It’s essential to verify these figures to ensure they are accurate.

Step 4: Reporting Changes and Renewing Tax Credits

The online service also allows you to report changes in your circumstances that could affect your tax credits, such as changes in income, employment, or family size. Additionally, you can renew your tax credits directly through the portal. Renewal usually needs to be completed by July 31st each year, unless otherwise noted on your notice.

Step 5: Download or Print the Notice

For your records, you can download or print the award notice directly from the website. Keeping a hard copy can be useful for future reference, especially if you need to discuss your tax credits with a professional advisor.

Enhanced Features of the Online Service

The HMRC online portal integrates several enhanced features to improve user experience:

  • Real-time Updates: Quickly update your information and see changes reflected in real-time.

  • Security Features: Strong security measures protect your personal and financial information.

  • Accessibility Options: The portal includes features that make it accessible to users with disabilities, such as screen reader compatibility and options for different formats.

Accessing and managing your tax credits online is a straightforward process designed to make financial management more accessible and efficient. By following these steps, you can ensure that your tax credits are up-to-date and reflective of your current circumstances. The next section will delve deeper into troubleshooting common issues and maximizing your tax credits benefits through careful management and timely updates.

Troubleshooting and Maximizing Your Tax Credits

Common Issues and How to Resolve Them

Managing tax credits online can occasionally present challenges. Here are some of the most common issues claimants face and how to address them:

1. Incorrect Information on the Award Notice: If your TC602 contains errors, it's crucial to correct them promptly to ensure you receive the correct amount. Use the online service to report inaccuracies in your personal details or income data directly to HMRC.

2. Access Issues: Some users may experience difficulty accessing their Government Gateway account. This can often be resolved by resetting your password or answering security questions. If problems persist, contact the HMRC helpline for assistance.

3. Delays in Updates or Payments: Occasionally, updates to your circumstances might not immediately reflect in the system, or there might be delays in payments. In such cases, verifying that HMRC has received and processed your updates is important. Regularly check your online account for status updates and contact HMRC if delays continue.

4. Overpayments and Underpayments: These can occur due to incorrect information or changes in circumstances that are not reported in time. If you notice an overpayment, it's essential to inform HMRC to avoid future debt. Conversely, if you've been underpaid, update your information to receive the correct amount.

Optimizing Your Tax Credits

Understanding Your Eligibility: Keep yourself informed about the criteria for different tax credits and how changes in your life—such as a new child, a change in job, or a change in working hours—might affect your eligibility.

Annual Review and Renewal: Ensure you complete your tax credits renewal accurately and on time each year. Provide the latest information regarding your income and circumstances to avoid issues with overpayment or underpayment.

Use HMRC’s Resources: HMRC provides various tools and guides to help claimants understand their entitlements and responsibilities. These resources are valuable for ensuring that you are fully leveraging the benefits available to you.

Future Changes and Preparations

Upcoming Changes to Tax Credits: Be aware of the planned end of tax credits on April 5, 2025, and the transition to Universal Credit for many recipients. Understanding these changes and preparing in advance can help smooth the transition and ensure continuous support.

Staying Informed: Regularly check the HMRC website and official communications for any updates on tax credits and related benefits. Staying informed will help you adapt to changes and maintain your eligibility.

Effectively managing your tax credits online requires staying vigilant about your account, regularly updating your information, and utilizing the tools and resources provided by HMRC. By taking proactive steps to address and resolve issues, you can maximize your benefits and ensure that your tax credits accurately reflect your current circumstances. As we approach significant changes in the tax benefits system, preparation and continuous education on new processes will be key to navigating future challenges successfully.

AReal-Life Case Study: Oliver Checks His Tax Credits Award Notice Online

AReal-Life Case Study: Oliver Checks His Tax Credits Award Notice Online

Background Scenario

Oliver is a single parent living in Manchester, working part-time while also attending university to further his education. As a recipient of both Working Tax Credit and Child Tax Credit, staying on top of his financial benefits is crucial for maintaining his household. It's April 2024, and Oliver has received his renewal pack, reminding him to check his tax credits award notice for any necessary updates and to ensure he's receiving the correct amounts.

Setting Up Access

To check his award notice, Oliver first needs to access his tax credits online via the Government Gateway. Since he’s already registered, he uses his existing credentials to log in. For new users, the process would involve registering with a National Insurance number and providing additional identity verification such as a passport or driver’s license details.

Step-by-Step Process

  1. Login to Government Gateway: Oliver enters his credentials and accesses his account, where all his tax-related services are centrally managed.

  2. Navigate to Tax Credits Section: Once logged in, he navigates to the ‘Manage your tax credits’ section. Here, he can view his current tax credits status, including the latest award notice.

  3. Review the Award Notice: The tax credits award notice, also known as form TC602, outlines how much Oliver is entitled to and the calculation basis. It’s crucial that he reviews this document to ensure all personal details and financial information are correct.

  4. Reporting Changes: Oliver notices a discrepancy in his income details, which might affect his tax credits. Using the online portal, he promptly reports the change. The system is designed to handle such updates efficiently, adjusting his credits accordingly.

  5. Confirm and Document: After making the necessary updates, Oliver downloads a copy of the updated award notice for his records. This document will be useful for any future queries or required adjustments.

Real-Life Figures and Calculations

In the tax year 2023/2024, Oliver’s income was slightly lower than estimated due to reduced working hours during his final exams. His Working Tax Credit is calculated based on an annual income of £15,000, with the award adjusted following his update. The calculations on his award notice reflect these changes, ensuring that he receives the correct amount of tax credits to support his family​ (GOV.UK)​​ (GOV.UK)​.

By the end of the process, Oliver has successfully updated his tax credits claim, ensuring that the payments he receives are accurate and tailored to his current circumstances. This proactive approach not only prevents overpayments but also ensures that Oliver does not face financial shortfalls due to underpayments.

This case study illustrates the importance of regularly checking and updating tax credit information, utilizing the convenient online services provided by HMRC. It's a typical scenario many UK taxpayers may find themselves in, highlighting the practical steps involved in managing tax credits effectively in real life.


Q1: What should I do if I forget my Government Gateway user ID or password?

A: If you forget your Government Gateway credentials, you can reset them by following the 'Forgotten login' instructions on the login page. You'll need access to the email address you registered with to receive reset instructions.

Q2: How can I ensure the security of my tax credits account online?

A: Ensure your account security by using a strong, unique password for your Government Gateway account and enabling two-factor authentication if available. Regularly update your security details and monitor your account for any unauthorized access.

Q3: Are there specific times when the tax credits online service is unavailable?

A: Yes, the tax credits online service undergoes regular maintenance, during which it may be unavailable. HMRC typically schedules these periods outside of regular business hours and will post notices about planned downtime on the service login page.

Q4: What documents do I need to have on hand when checking my tax credits award notice online?

A: When reviewing your tax credits award notice online, have your National Insurance number, your previous year's income details, and any relevant changes in your circumstances ready for reference or updates.

Q5: Can I authorize someone else to check my tax credits award notice on my behalf?

A: Yes, you can authorize a tax advisor or family member to manage your tax credits on your behalf. They will need to be registered as your official representative with HMRC and may need to use their own Government Gateway credentials.

Q6: What happens if I find an error in my tax credits payment after checking my award notice?

A: If you discover an error in your payment amount, you should report it to HMRC immediately through the online portal or by contacting the tax credits helpline. They will guide you on the steps needed to correct the error.

Q7: How do I update my bank account details for receiving tax credits payments?

A: To update your bank account details, log into your tax credits online account and navigate to the payment settings section where you can provide new banking information.

Q8: What should I do if my tax credits stop unexpectedly?

A: If your tax credits stop without prior notification, contact HMRC immediately to find out the reason. There may be issues with your eligibility or a need for additional information.

Q9: How often can I check my tax credits award notice online?

A: You can check your tax credits award notice online as often as you need. The information is typically updated following any change in your circumstances or following the annual renewal process.

Q10: Is there a mobile app that I can use to check my tax credits award notice?

A: Yes, HMRC offers a mobile app that allows you to manage your tax credits among other tax-related services. You can download it from the App Store or Google Play.

Q11: What are the consequences of not reporting changes affecting my tax credits?

A: Failing to report changes can lead to incorrect payment amounts, either overpayments, which you will have to pay back, or underpayments, where you receive less than you're entitled to.

Q12: Can changes in my health affect my tax credits?

A: Yes, changes in your health can affect your eligibility for certain elements of tax credits, especially if they alter your working capability or care responsibilities.

Q13: What is the impact of moving house on my tax credits?

A: Moving house can affect your tax credits if it changes your commuting expenses, child care arrangements, or local authority area, all of which may influence the amount you are eligible to receive.

Q14: How do I handle overpayments or underpayments discovered during my award notice check?

A: Handle overpayments by informing HMRC to adjust your future payments. For underpayments, request a reassessment of your case to receive the correct amount moving forward.

Q15: What are the guidelines for self-employed individuals checking their tax credits award notice?

A: Self-employed individuals need to report their estimated income accurately and update it if their actual earnings differ. This ensures the correct calculation of their tax credits.

Q16: How long does it take for changes reported online to reflect in my tax credits award notice?

A: Changes reported online typically take a few weeks to process. However, you should see preliminary updates to your account within a few days.

Q17: What can I do if I disagree with the decision made about my tax credits after checking my award notice?

A: If you disagree with a decision, you can appeal to HMRC. Details on how to appeal will be provided with your decision notice.

Q18: Can receiving a bonus at work affect my tax credits?

A: Yes, receiving a bonus can affect your tax credits as it alters your annual income. Report any bonuses to HMRC to ensure your payments accurately reflect your current financial situation.

Q19: How is the payment schedule for tax credits determined?

A: The payment schedule for tax credits is typically set when you first claim them, with payments made either weekly or every four weeks, depending on your preference and eligibility criteria.

Q20: What is the deadline for submitting tax credits renewal each year?

A: The deadline for submitting tax credits renewal is typically 31 July each year. It is crucial to meet this deadline to ensure your tax credits continue without interruption for the next year.

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